How is the after-sales service for AU LCD screens?
The official unified after-sales policy information for AU LCD screens is limited, and the service experience mainly depends on your purchasing channel and specific product type
How is the after-sales service for AU LCD screens?
The official unified after-sales policy information for AU LCD screens is limited, and the service experience mainly depends on your purchasing channel and specific product type.
Common warranty policies and channels
Usually, as the end consumer or small and medium-sized enterprise user, you cannot directly connect with the original AU factory, but obtain services through distributors or complete machine brand merchants. The following table summarizes common situations:
Project | Under normal circumstances |
Main warranty responsible party | Distributors/agents (such as display module sellers) or complete machine brands (such as laptop and monitor brands) |
Warranty Period | One year is a common warranty period. The specific duration shall be subject to the contract or terms at the time of your purchase, |
Warranty Coverage | Usually covers non-human product quality issues under normal use. Artificial damage (such as scratches, crushing, and water ingress) or force majeure is generally not covered by warranty. |
Core after-sales channels | 1. Official customer service of the brand. If you are purchasing a branded whole machine (such as Asus monitor, Lenovo laptop). 2. Purchase distributor: If you directly purchase LCD modules or industrial screens. |
Suggestions for selection and after-sales service
Given the above situation, you can focus on the following points when purchasing and after-sales service:
1. Prioritize official or authorized channels
When purchasing consumer products such as laptops and monitors, it is recommended to choose brand official stores, authorized distributors, or mainstream e-commerce platforms' brand self operated stores.
When purchasing industrial screens and display modules, try to choose reputable and long-term legitimate agents, and clearly inquire about their after-sales policies.
2. It is essential to carefully confirm the specific terms and conditions
Before placing an order, proactively request and confirm a written after-sales service policy from the seller, with a focus on the warranty duration, start date, specific scope, repair process, and freight payment method.
For industrial procurement, clear provisions should be made in the contract regarding after-sales service standards, such as response time and spare parts supply.
3. Evaluate the cost of out of warranty repairs
The core components of LCD screens, such as panels, have high costs. Once they are out of warranty or damaged by human factors, the cost of repair or replacement may approach or exceed the price of purchasing a new screen. This requires psychological expectation.
In summary, the after-sales service experience of purchasing an AU screen largely depends on whether the seller you choose is reliable. Therefore, it is more important to do a good pre-sales investigation and clarify the written terms than to rely solely on the brand.
If you could inform me of the specific product for which you plan to purchase or have already purchased an AU screen (such as a branded monitor, laptop, or self-assembled industrial equipment), I can provide you with a more detailed analysis.
AUO LCD Screen：https://www.idtdisplay.com/products/AUO_LCD_Displays/
